Shipping and Returns
Our Return Policy
We want you to be thrilled with your handmade purchase. If you are not completely satisfied, we are here to help.
Return Window: We accept return requests within 30 days of the date your item was delivered.
Condition: Items must be unused, in their original condition, and in the original packaging.
How to Initiate a Return: To start a return, please contact us at info@tidestitch.comwith your order number and the reason for the return. We will provide you with instructions on where to send your package.
Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Refunds & Processing
Once we receive and inspect your returned item, we will send you an email notification.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeline: Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or card issuer.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at info@tidestitch.com.
Shipping Information
Processing Time: Most ready-to-ship orders are processed and sent out within 1–2 business days. During busier periods, please allow up to 5 business days for processing. For custom or made-to-order items, you will receive a personalized production and shipping estimate via email once your order is placed and design details are confirmed.
Shipping Rates: We offer a flat rate shipping fee of $6.50 per order via USPS Ground Advantage®.
Delivery Estimates: Standard shipping typically takes 3–7 business days via USPS once the item has left our studio.